Last Updated: August 2026
At NextWeb Group UAE (“NextWeb”, “we”, “us”, or “our”), we are committed to providing professional digital, technology, software, marketing, AI, and business solutions to our clients.
Because many of our services involve customised work, dedicated resources, third-party purchases, software development, campaign preparation, and ongoing professional services, refunds and cancellations are subject to the conditions set out in this Refund & Cancellation Policy.
This Policy should be read together with our Terms & Conditions, Privacy Policy, individual quotations, proposals, Statements of Work (“SOW”), subscription terms, and any other service agreement entered into between NextWeb and the client.
This Refund & Cancellation Policy applies, where relevant, to services provided by NextWeb, including:
Where a separate signed agreement, quotation, proposal, or Statement of Work contains specific cancellation or refund conditions, those specific conditions will apply to the extent permitted by applicable law.
NextWeb provides predominantly professional, customised, digital, and technology-based services.
Once a project has commenced, NextWeb may have already incurred costs through:
Accordingly, payments are not automatically refundable simply because a client changes their mind, changes business direction, delays the project, or decides not to continue with a service.
Any refund eligibility will be determined according to this Policy, the applicable service agreement, work already completed, committed resources, and applicable UAE law.
Deposits and advance payments are generally used to reserve project capacity and commence work.
Once NextWeb has commenced project planning, research, design, development, configuration, consultation, or resource allocation, the deposit or advance payment may become non-refundable, subject to applicable law.
Where cancellation occurs before substantive work has commenced, NextWeb may review the request and determine whether any amount can reasonably be refunded after deducting:
Any refundable amount will be determined based on the circumstances of the individual project.
A client wishing to cancel a project before commencement must notify NextWeb in writing.
Cancellation requests should be sent to:
If no work has commenced and no third-party costs have been incurred, NextWeb may consider a full or partial refund.
However, where resources have already been allocated or costs have been incurred, those amounts may be deducted from any refund, subject to applicable law.
Once work has commenced, cancellation does not automatically entitle the client to a refund.
If a client cancels an active project:
Where work completed exceeds the amount already paid by the client, NextWeb reserves the right to invoice the client for the outstanding balance.
Website development services involve substantial customised work.
Refunds will generally not be available for work that has already been completed, including:
A client’s decision not to use an approved design or completed functionality does not automatically make the related work refundable.
Custom software and mobile application development may involve significant development and engineering resources.
Payments relating to completed milestones are generally non-refundable once the relevant work has been performed.
This may include:
Where development is billed according to milestones, cancellation does not remove the client’s obligation to pay for milestones already completed or substantially completed.
SEO is an ongoing professional service involving research, strategy, technical optimisation, content activities, monitoring, and implementation.
Fees already paid for SEO work completed during a billing period are generally non-refundable.
Cancellation of SEO services will normally apply to future service periods and will not retrospectively cancel work already performed.
NextWeb does not guarantee specific Google rankings, search positions, traffic volumes, enquiries, sales, or revenue.
A failure to achieve a particular ranking or commercial result does not, by itself, constitute grounds for a refund.
Fees paid for completed digital marketing services are generally non-refundable.
This includes work involving:
Advertising spend paid directly to platforms such as Google, Meta, LinkedIn, TikTok, Microsoft, or other third-party advertising providers is governed by the relevant provider’s policies.
NextWeb cannot guarantee refunds of amounts paid to third-party advertising platforms.
AI and automation solutions may involve configuration, development, integrations, testing, usage fees, and third-party platform charges.
Fees associated with completed AI configuration, development, implementation, or usage are generally non-refundable.
Third-party AI costs may include:
NextWeb cannot refund third-party charges that have already been consumed or are non-refundable under the provider’s terms.
Where NextWeb provides subscription-based services, clients may request cancellation according to the cancellation terms of their applicable subscription plan or service agreement.
Unless otherwise agreed:
Where a minimum contractual period applies, early termination may be subject to additional contractual obligations.
Hosting fees may be billed monthly, quarterly, annually, or according to another agreed billing period.
Once hosting infrastructure has been provisioned or renewed, hosting payments may be non-refundable, particularly where NextWeb has purchased infrastructure from a third-party provider.
Before cancelling hosting, clients are responsible for obtaining copies of any required:
Following termination, NextWeb may remove hosted data after the applicable retention period.
Domain registrations and renewals are generally non-refundable once processed.
Domain registrations are performed through third-party registrars and registry systems and ordinarily cannot be reversed after successful registration or renewal.
Clients are responsible for ensuring that the requested domain name and registration information are correct before confirming the purchase.
NextWeb may purchase third-party products or services on behalf of clients, including:
These charges are subject to the refund and cancellation policies of the relevant third-party provider.
Where a third-party provider does not provide a refund, NextWeb will not ordinarily be able to refund the corresponding amount to the client.
Recurring services may include:
Clients wishing to cancel a recurring service should provide written notice according to the notice period specified in their agreement.
If no specific notice period has been agreed, NextWeb will process the cancellation within a reasonable period after receiving written notice, subject to outstanding contractual commitments.
Once a service has been fully performed, delivered, deployed, or otherwise completed as agreed, payments relating to that completed service are generally non-refundable, subject to applicable law.
A client’s later decision not to use the completed service does not automatically create a right to a refund.
Projects may be delayed when clients do not provide required:
Such delays do not automatically entitle the client to a refund.
If a project remains inactive for an extended period because required information or approval has not been provided, NextWeb may place the project on hold.
Restarting an inactive project may be subject to revised schedules, resource availability, or additional charges where reasonably necessary.
A change of mind, change of management, change in business strategy, internal disagreement, lack of internal approval, or decision to use another provider will not automatically qualify the client for a refund after services have commenced.
Any cancellation will be assessed according to work performed and contractual obligations.
If a client believes that a deliverable does not meet the agreed project scope, the client should notify NextWeb promptly and provide reasonable details of the issue.
Where appropriate, NextWeb should be given a reasonable opportunity to investigate and correct legitimate issues falling within the agreed scope.
A refund should not ordinarily be considered the first remedy where the issue can reasonably be corrected under the existing service agreement.
This provision does not limit any rights or remedies that cannot lawfully be excluded under applicable UAE law.
Refund requests must be submitted in writing to:
The request should include:
NextWeb may request additional information before determining the request.
Where a refund request is received, NextWeb may consider:
Approval of one refund request does not establish an obligation to approve future requests in similar circumstances.
Where a refund is approved, NextWeb will advise the client of:
Where reasonably possible, refunds may be returned using the original payment method.
Processing times may vary depending on banks, payment gateways, card providers, and other financial institutions.
Clients are encouraged to contact NextWeb first where there is a genuine billing or service dispute so that the matter can be investigated.
Submitting a chargeback does not automatically cancel contractual obligations or amounts legitimately payable for services already provided.
NextWeb reserves the right to provide relevant contractual, transaction, communication, and service-delivery records to payment processors or financial institutions when responding to a payment dispute, subject to applicable law.
Cancellation does not remove the client’s obligation to pay amounts legitimately due for:
Any outstanding balance may remain payable following cancellation.
Unless otherwise agreed, ownership or licensing rights to final project deliverables will not transfer to the client until all applicable payments have been received.
NextWeb retains its rights in its pre-existing:
The treatment of partially completed custom deliverables following cancellation will be determined by the applicable project agreement.
NextWeb may suspend or terminate services where reasonably necessary, including where:
The financial consequences of termination will depend on the reason for termination, work already completed, the applicable agreement, and applicable law.
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or modify any right, remedy, guarantee, or obligation that cannot legally be excluded or restricted under applicable laws of the United Arab Emirates.
Where applicable law provides a client or consumer with mandatory rights that conflict with this Policy, those mandatory legal rights will prevail.
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any dispute relating to this Policy shall be dealt with in accordance with the dispute resolution and jurisdiction provisions contained in the applicable service agreement or NextWeb’s Terms & Conditions.
NextWeb may update this Refund & Cancellation Policy periodically to reflect changes to:
The latest version will be published on our website.
Changes will apply from the effective or updated date stated on this page, subject to existing contractual obligations and applicable law.
For cancellation requests, refund enquiries, or questions regarding this Policy, please contact: