Last Updated: August 2026
At NextWeb Group UAE (“NextWeb”, “we”, “our”, or “us”), protecting the confidentiality, integrity, and availability of information is an important part of how we design, develop, operate, and support digital solutions.
This Information Security Policy describes our approach to protecting information associated with our website, technology platforms, client projects, software applications, AI solutions, digital services, and business operations.
We apply reasonable administrative, organisational, physical, and technical safeguards appropriate to the nature of the information, technology involved, and associated risks.
This Policy should be read together with our Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, and any applicable client service agreement.
This Policy applies, as relevant, to:
The security measures applicable to a particular client service may vary depending on the project’s scope, architecture, hosting environment, contractual requirements, and third-party technologies.
Our security approach is based on three fundamental principles:
Information should only be accessible to authorised individuals, systems, and organisations.
Information should be protected against unauthorised alteration, destruction, or manipulation.
Systems and information should remain reasonably available to authorised users when required, subject to maintenance, outages, third-party dependencies, and other operational circumstances.
Depending on the services provided, NextWeb may protect or process information including:
The specific categories of personal information collected and processed are described in our Privacy Policy.
NextWeb takes a risk-based approach to information security.
Our security practices may include:
Security measures are reviewed and adjusted where reasonably necessary based on evolving technologies, threats, services, and business requirements.
Access to systems and information is restricted based on business requirements and authorised responsibilities.
Depending on the system, security controls may include:
Access may be revoked or modified when an employee, contractor, client, or authorised user no longer requires it.
NextWeb encourages and implements appropriate authentication practices based on the relevant system.
These may include:
Users and clients are responsible for maintaining the confidentiality of credentials issued to them and should immediately notify NextWeb if they suspect unauthorised access.
Where appropriate and technically supported, NextWeb uses recognised security technologies to protect information during transmission.
Sensitive communications between users and supported web services may be protected through technologies such as HTTPS/TLS.
Encryption or equivalent safeguards may also be applied to stored information where appropriate based on the sensitivity of the data, system architecture, and services being provided.
Security is considered throughout our website, application, software, CRM, SaaS, AI, and integration development activities.
Our development practices may include:
The specific development security measures depend on the nature and risk profile of each project.
NextWeb takes reasonable measures to reduce common application security risks.
Depending on the application, controls may be designed to address risks involving:
Security requirements may differ for each technology stack and hosting environment.
NextWeb solutions may communicate with third-party systems through APIs and integrations.
Where applicable, security practices may include:
Clients should not publicly expose API keys, credentials, authentication tokens, or other confidential integration information.
NextWeb may use reputable cloud, hosting, infrastructure, and technology providers to operate services.
Depending on the environment, security controls may include:
Cloud and hosting services may operate under a shared-responsibility model, meaning security responsibilities are distributed between NextWeb, the infrastructure provider, clients, and other relevant parties.
Where NextWeb manages server infrastructure, reasonable security measures may include:
No internet-connected infrastructure can be guaranteed to be completely immune from cyber threats.
Reasonable measures may be implemented to prevent, identify, and respond to malicious software.
These measures may include:
Clients should also maintain appropriate endpoint protection and security controls on devices used to access NextWeb-managed systems.
Software vulnerabilities can emerge as technologies evolve.
NextWeb may apply processes for:
The timing of remediation may depend on severity, operational impact, testing requirements, third-party availability, and contractual service arrangements.
Where appropriate, systems may generate logs or monitoring information for purposes such as:
Access to security logs is restricted where appropriate.
Where backup services form part of the relevant service arrangement, NextWeb may maintain backups designed to support recovery from certain operational failures.
Backup arrangements may vary depending on:
Backups should not be regarded as an absolute guarantee against every form of data loss.
Clients may also be responsible for maintaining independent backups where specified in their service agreement.
Client information is accessed only where reasonably required to:
We seek to limit unnecessary access to client information.
Where appropriate, NextWeb seeks to collect and process only information reasonably required for legitimate business and service purposes.
Personal information should not be retained indefinitely without a legitimate operational, contractual, or legal reason.
Further information regarding data retention is provided in our Privacy Policy.
NextWeb may develop or integrate Artificial Intelligence systems, AI voice agents, conversational AI, and automation technologies.
Depending on the solution, information may be processed by third-party AI, telecommunication, cloud, or automation providers.
Security considerations may include:
Clients should avoid providing unnecessary sensitive information to AI systems unless the solution has been specifically designed and authorised to process such information.
Certain AI functionality may rely on third-party technology providers.
The security, availability, processing, and storage practices of those providers are also subject to their respective terms, privacy policies, security practices, and infrastructure.
Where appropriate, NextWeb evaluates third-party services before integrating them into solutions.
Employees, contractors, consultants, and other authorised personnel are expected to comply with applicable security and confidentiality requirements.
Measures may include:
Access should be limited to what is reasonably required to perform authorised responsibilities.
NextWeb may use external providers for services such as:
Third-party providers operate under their own security frameworks and contractual arrangements.
NextWeb cannot guarantee the uninterrupted availability or absolute security of systems operated independently by third parties.
Security is a shared responsibility.
Clients are expected to:
NextWeb may not be responsible for incidents resulting from compromised client-controlled credentials, devices, networks, or systems where those circumstances are outside NextWeb’s reasonable control.
NextWeb maintains processes designed to respond appropriately to identify security incidents.
Depending on the circumstances, incident response may involve:
The response will depend on the nature, severity, scope, and potential impact of the incident.
Where a security incident involves personal information, NextWeb will assess the incident and take reasonable steps appropriate to the circumstances.
Where notification is required under applicable law, NextWeb will seek to make the relevant notifications in accordance with applicable legal and regulatory requirements.
Clients may also have independent notification obligations depending on their role and the information affected.
NextWeb seeks to maintain reasonable measures designed to support continuity and recovery of important technology services.
Depending on the relevant service, measures may include:
Recovery capabilities vary depending on the applicable service, infrastructure, and client agreement.
Where relevant, physical access to offices, devices, infrastructure, or facilities containing sensitive information should be appropriately restricted.
Data centres used by third-party cloud and hosting providers are subject to the physical security arrangements maintained by those providers.
Where personnel access systems remotely, appropriate security practices may be required, including:
Where payments are processed through third-party payment providers, payment information may be processed directly by those providers.
NextWeb seeks to avoid unnecessary collection or storage of sensitive payment card information.
Third-party payment processors are responsible for security measures applicable to their respective payment platforms.
Information security and privacy are closely connected.
Our Privacy Policy provides further information regarding:
While NextWeb takes reasonable steps to protect information, no website, application, network, cloud environment, communication method, or information system can be guaranteed to be secure.
Cybersecurity risks may include sophisticated attacks, previously unknown vulnerabilities, third-party compromises, credential theft, social engineering, infrastructure failures, and circumstances outside our reasonable control.
Accordingly, this Policy should not be interpreted as a guarantee that a security incident will never occur.
If you believe you have identified a potential security vulnerability affecting NextWeb’s website or services, please report it responsibly to:
Please provide sufficient information to allow us to investigate the issue.
We request that security researchers and users:
We appreciate responsible reporting of legitimate security concerns.
NextWeb seeks to operate its information security and personal data handling practices in accordance with applicable laws and regulatory requirements in the United Arab Emirates.
Where client-specific contractual or regulatory security requirements apply, additional controls may be established through the applicable agreement.
We may periodically review and update this Information Security Policy to reflect changes in:
The latest version will be published on our website.
For questions about this Information Security Policy or to report a security concern, contact: